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FAQS

 AcuBliss is a HIPAA-compliant, mobile-friendly patient portal designed for acupuncture and wellness practices, allowing patients to securely manage appointments, complete health forms, and access treatment records. It enables online scheduling, reminders, telehealth integration, and digital signing of consent forms.

DO I HAVE TO DOWNLOAD AN APP?

NO, AcuBliss is not an app, it is network interface that works like an app. We suggest saving the page to your phone's homepage for easy access. You will also receive a link to your portal when you schedule appointments vis text/email when notifications are enabled.

AcuBliss uses a multi-layered security framework designed to meet HIPAA guidelines and protect sensitive patient health information (PHI).​ Encryption at Rest and in Transit: Data is encrypted both while stored on servers and during transmission        between your device and the platform. Robust Standards: The platform utilizes 256-bit SSL encryption and industry-proven TLS standards for all health information exchanges. Physical Safeguards: Servers are housed in Amazon Web Services (AWS) data centers, which feature multi-level physical security, including biometric access and 24/7 monitoring. Access Controls - Multi-Factor Authentication (MFA): To provide an extra layer of protection, AcuBliss supports two-factor authentication, requiring a unique passcode sent via SMS in addition to a password. Role-Based Access: Practitioners can assign specific roles and permissions to staff members, ensuring only authorized individuals can view or edit particular patient data. Audit Trails: The system maintains a revision log, recording whenever a user adds or changes data in the database to ensure accountability. Privacy and Compliance  HIPAA Compliance: The platform is built following the Administrative Simplification Act, which governs the privacy and security of medical records. Business Associate Agreements (BAA): AcuBliss enters into standard BAAs with healthcare providers, legally binding the company to protect patient data against misuse. Limited Disclosure: Employees only access patient data to the minimum extent necessary for customer support and are strictly prohibited from unauthorized disclosure. Patient Rights: Under HIPAA, patients can request electronic copies of their records, ask for corrections, and limit how their information is shared through the portal.

HOW TO CREATE A PROFILE

Eastern Balance will send you a direct link that will help you start the process or click here  https://easternbalancetcm.acubliss.app. SCROLL DOWN FOR DETAILED INSTRUCTIONS

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AcuBliss uses a multi-layered security framework designed to meet HIPAA guidelines and protect sensitive patient health information (PHI).​ Encryption at Rest and in Transit: Data is encrypted both while stored on servers and during transmission        between your device and the platform. Robust Standards: The platform utilizes 256-bit SSL encryption and industry-proven TLS standards for all health information exchanges. Physical Safeguards: Servers are housed in Amazon Web Services (AWS) data centers, which feature multi-level physical security, including biometric access and 24/7 monitoring. Access Controls - Multi-Factor Authentication (MFA): To provide an extra layer of protection, AcuBliss supports two-factor authentication, requiring a unique passcode sent via SMS in addition to a password. Role-Based Access: Practitioners can assign specific roles and permissions to staff members, ensuring only authorized individuals can view or edit particular patient data. Audit Trails: The system maintains a revision log, recording whenever a user adds or changes data in the database to ensure accountability. Privacy and Compliance  HIPAA Compliance: The platform is built following the Administrative Simplification Act, which governs the privacy and security of medical records. Business Associate Agreements (BAA): AcuBliss enters into standard BAAs with healthcare providers, legally binding the company to protect patient data against misuse. Limited Disclosure: Employees only access patient data to the minimum extent necessary for customer support and are strictly prohibited from unauthorized disclosure. Patient Rights: Under HIPAA, patients can request electronic copies of their records, ask for corrections, and limit how their information is shared through the portal.

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AcuBliss uses a multi-layered security framework designed to meet HIPAA guidelines and protect sensitive patient health information (PHI).​ Encryption at Rest and in Transit: Data is encrypted both while stored on servers and during transmission        between your device and the platform. Robust Standards: The platform utilizes 256-bit SSL encryption and industry-proven TLS standards for all health information exchanges. Physical Safeguards: Servers are housed in Amazon Web Services (AWS) data centers, which feature multi-level physical security, including biometric access and 24/7 monitoring. Access Controls - Multi-Factor Authentication (MFA): To provide an extra layer of protection, AcuBliss supports two-factor authentication, requiring a unique passcode sent via SMS in addition to a password. Role-Based Access: Practitioners can assign specific roles and permissions to staff members, ensuring only authorized individuals can view or edit particular patient data. Audit Trails: The system maintains a revision log, recording whenever a user adds or changes data in the database to ensure accountability. Privacy and Compliance  HIPAA Compliance: The platform is built following the Administrative Simplification Act, which governs the privacy and security of medical records. Business Associate Agreements (BAA): AcuBliss enters into standard BAAs with healthcare providers, legally binding the company to protect patient data against misuse. Limited Disclosure: Employees only access patient data to the minimum extent necessary for customer support and are strictly prohibited from unauthorized disclosure. Patient Rights: Under HIPAA, patients can request electronic copies of their records, ask for corrections, and limit how their information is shared through the portal.

IS MY INFORMATION SAFE?

AcuBliss uses a multi-layered security framework designed to meet HIPAA guidelines and protect sensitive patient health information (PHI).​

  • Encryption at Rest and in Transit: Data is encrypted both while stored on servers and during transmission        between your device and the platform.

  • Robust Standards: The platform utilizes 256-bit SSL encryption and industry-proven TLS standards for all health information exchanges.

  • Physical Safeguards: Servers are housed in Amazon Web Services (AWS) data centers, which feature multi-level physical security, including biometric access and 24/7 monitoring.

  • Access Controls - Multi-Factor Authentication (MFA): To provide an extra layer of protection, AcuBliss supports two-factor authentication, requiring a unique passcode sent via SMS in addition to a password.

  • Role-Based Access: Practitioners can assign specific roles and permissions to staff members, ensuring only authorized individuals can view or edit particular patient data.

  • Audit Trails: The system maintains a revision log, recording whenever a user adds or changes data in the database to ensure accountability.

Privacy and Compliance 

  • HIPAA Compliance: The platform is built following the Administrative Simplification Act, which governs the privacy and security of medical records.

  • Business Associate Agreements (BAA): AcuBliss enters into standard BAAs with healthcare providers, legally binding the company to protect patient data against misuse.

  • Limited Disclosure: Employees only access patient data to the minimum extent necessary for customer support and are strictly prohibited from unauthorized disclosure.

  • Patient Rights: Under HIPAA, patients can request electronic copies of their records, ask for corrections, and limit how their information is shared through the portal.

AcuBliss uses a multi-layered security framework designed to meet HIPAA guidelines and protect sensitive patient health information (PHI).​ Encryption at Rest and in Transit: Data is encrypted both while stored on servers and during transmission        between your device and the platform. Robust Standards: The platform utilizes 256-bit SSL encryption and industry-proven TLS standards for all health information exchanges. Physical Safeguards: Servers are housed in Amazon Web Services (AWS) data centers, which feature multi-level physical security, including biometric access and 24/7 monitoring. Access Controls - Multi-Factor Authentication (MFA): To provide an extra layer of protection, AcuBliss supports two-factor authentication, requiring a unique passcode sent via SMS in addition to a password. Role-Based Access: Practitioners can assign specific roles and permissions to staff members, ensuring only authorized individuals can view or edit particular patient data. Audit Trails: The system maintains a revision log, recording whenever a user adds or changes data in the database to ensure accountability. Privacy and Compliance  HIPAA Compliance: The platform is built following the Administrative Simplification Act, which governs the privacy and security of medical records. Business Associate Agreements (BAA): AcuBliss enters into standard BAAs with healthcare providers, legally binding the company to protect patient data against misuse. Limited Disclosure: Employees only access patient data to the minimum extent necessary for customer support and are strictly prohibited from unauthorized disclosure. Patient Rights: Under HIPAA, patients can request electronic copies of their records, ask for corrections, and limit how their information is shared through the portal.

Step-by-Step Guide for Patients or New Users Visit the registration page: Start by going to the Acubliss registration link for patients or new users (Acubliss Register or Booking Page for Patients) Enter your personal details: Provide your first name, last name, date of birth, email address, and phone number. Make sure these match any existing records if applicable, as discrepancies may prevent account verification Submit your information: Once you have filled in the required fields, submit your details. Patients will receive a verification email to confirm their account. Verify and set up your account: Click the verification link in the email. You will then choose a username and password for your Acubliss account. Ensure your password meets any required criteria, such as including a capital letter, numbers, and a special character Complete account registration: Follow the on-screen instructions to finalize your registration. If you are booking appointments during registration, you typically have 20 minutes to complete your account setup to confirm your booking Troubleshooting existing emails: If your email is already associated with an existing Acubliss account, use the “Request registration email” option to receive further instructions or contact your practitioner for assistance Start using Acubliss: Once your account is verified, you can log in to access your profile, schedule appointments, and use other Acubliss features

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